Jewelry Care



Joe Wall jewelry is designed for daily wear but requires proper care. Protect your jewelry by following these tips. It will help you extend the life span of your jewelry and its ability to be worn for generations to come.

To keep your jewelry looking its best we recommend you buff it with the polishing cloth enclosed in your package after each wear. Store your jewelry away from direct sunlight and ideally somewhere with low humidity to avoid tarnishing the sterling silver. A lined jewelry box or pouch is a good place to store your piece.


If you’re unsure whether your product needs repair or not, please send us an email, or call us at 203-565-1589 and we will help determine if you need to send your product to us. Turnaround times generally range from 1 to 6 weeks depending on complexity of repair, required materials, etc. Additional fees may apply.

Proper Care

Sterling Silver will tarnish. It is a fact of life. Sterling silver jewelry will become tarnished, no matter what you do, it is normal. Once exposed to air, it will react to moisture in the air, causing the tarnishing. Silver also will begin to tarnish faster in areas with high humidity and a larger contrast of air pollution. Chemicals can also speed up the tarnishing process. If your silver jewelry is often exposed to body lotion, perfume, hair spray, deodorant, or bleach, it is very likely that your silver jewelry will tarnish faster than someone who is not exposed to these types of chemicals. It is advised to keep your jewelry away from fruit juices, olives, and vinegar.

If your jewelry piece has tarnished but it is not too severe, it can be buffed out with a special silver cloth, or any nonabrasive cloth. Since silver is such a pliable and soft metal, it is more likely to become scratched than other metals. Avoid polishing your silver with paper towels, tissues, or toilet paper.

When polishing, use long back and forth motions following along with the grain of your silver. If you rub in small circles, you will intensify, or magnify the minuscule scratches on your jewelry. While rubbing in back-and-forth motions, ensure that you move to separate sections of your cloth or you may end up putting the tarnish right back on to your jewelry.

You can use soap and water to clean jewelry too. We recommend a phosphate-free dishwasher liquid like Dawn Dish Soap. Use warm water, a few drops of soap, and a non-abrasive cleaning cloth like microfiber. Joe Wall 925 Sterling Jewelry does have a rhodium coating, you don’t want to buff that off. Use the back-and-forth wiping motions to ensure that you move to separate sections of your piece. Once complete, rinse with warm water when you are done and pat dry.

Professional Cleaning

Joe Wall Foaming Jewelry Cleaner has been carefully formulated to clean and restore diamonds and other precious and semi-precious gemstones and jewelry.  Re-discover the true brilliance that captivated you initially.

This gentle cleaner is well-suited for your jewelry and can be trusted on your most delicate pieces.

Our formula is a bio-based surfactant blend formulated with precision to quickly breakdown dirt and oils, and rinse completely, leaving behind nothing but radiance!

Instructions: Apply foam directly to jewelry, let it soak for 10 to 30 seconds. Use our soft brush to work the foam into specific areas. Rinse thoroughly with warm water, dry and watch your jewelry sparkle.

Is it safe? The cleaner works with silver, gold, platinum, diamonds and gemstones, pearls, and delicate stones like opals and turquoise, and lapis. Always test a small area prior to doing a full clean.

How does it work? Melts away dirt, oils and residues on jewelry.

Trade In

Is it time for a new piece? Please send an email or call us at 203-565-1589 and well explain our trade-in options as a credit towards your next purchase.

Restore the natural beauty of your piece

If you prefer, we can take care of your piece for you. Contact us and we’ll discuss options. Send an email, or call us at 203-565-1589. Here is a menu of services we offer for an additional fee.

Specialty Cleaning or Repair Services:

  • Replating
  • Polishing
  • Sonic Cleaning
  • Setting or replacing stones

Turnaround times generally range from 1 to 6 weeks depending on complexity of repair, required materials, etc.