Warranty & Reviews

/Warranty & Reviews
Warranty & Reviews2019-02-10T15:38:46-04:00

WHAT TO EXPECT
You are buying Sterling Silver or Gold Jewelry. No gun parts were using in our products. No guns were harmed in the making of our products. Joe Wall’s designs look so similar to actual gun parts because he is a firearms engineer. Joe’s jewelry is first designed using 3-D design software. Then, he uses a 3-D printer to print a wax piece. The wax piece is used to cast an investment mold. The mold is injected with the precious material (gold or silver). The resulting piece is polished to perfection and coated in White Rhodium. Once inspected and approve that piece becomes the master design. We make more models using the master piece. This technique is the leading industry standard protocol for designing high quality jewelry. Just as people demand the best out of their firearm so to do they demand the best out of their jewelry.

WARRANTY
All Joe Wall Pieces have a lifetime manufacturer warranty. If your piece is damaged notify Joe Wall through the Contact Us form and we will respond with in 24 hours to discuss resolving your issue. If you want to request repairs or re-polishing feel free to contact us through the Contact Us form.

RETURNS AND EXCHANGES
Refunds are available to customer if unsatisfied with their order. To process a refund contact us through the Contact Us form and we will respond with in 24 hours to discuss resolving your issue. After Joe Wall receives the item, a refund will be given. Return shipping is the responsibility of the customer.  Item must be returned within 14 days of purchase. Money back or item exchange (buyer’s choice). The complete item must be returned with its original packaging and tags attached.

DOMESTIC SHIPPING
Shipping options vary, depending on product availability. If a product is IN-STOCK you will have four options once you proceed to check out:
FREE – Standard 3 to 5 Day Shipping $0.00
PRIORITY – USPS Priority Mail (2 to 3 Days) $5.95
EXPRESS – USPS Express Mail (1 to 2 Days) $36.52
FEDEX OVERNIGHT – FedEx Overnight Shipping $150.00

INTERNATIONAL SHIPPING
USPS Priority Mail international (6 to 10 Days) $28.95
USPS Priority Mail Express international (3 to 5 Days) $46.50
DHL Internal (1 to 3 Days) $150.00
International shipments will be subject to charges (e.g. import tax). These costs must be paid by the recipient.

TRACKING
All shipments include a tracking number and shall be delivered through the USPS or FedEx service. FedEx Overnight shipping deadline is 4:30 pm local time.  If USPS service is unavailable or if USPS’s service is projected to take longer than expected (e.g. post office closed due to a Federal Holiday), then your gift will be shipped through FedEx.

LEAD TIME ON OUT-OF-STOCK ITEMS
If a product is OUT-OF-STOCK you will have one shipping option once you proceed to check out: Pre-Order Standard Shipping (estimated delivery within 3 weeks) $0.00
You will receive a confirmation email once you place your order confirming the delivery date. Once your order ships you will receive a tracking number via email.

RING SIZING
We can provide a ring sizing tool on-demand. We will ship the kit to you in the mail free of charge. You can use the tool to confirm your ring size before placing an order. Specific instructions on how to submit your ring size will be included in the confirmation email. To ask questions please contact marketing@joewalldesign.com 

REVIEWS
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